Terms and Conditions

About Us

Hertfordshire Diamond Products Ltd. is dedicated to your total satisfaction.
Unless otherwise agreed to in writing these terms and conditions apply to every
Quote, Sale and contract for the sale or supply of goods (including any ancillary
services) by Hertfordshire Diamond Product (hereafter referred to as ‘The
Company’)

If you have any suggestions or comments, please contact us.
Contact Details:
Hertfordshire Diamond Products Ltd
Unit F
Gunnels Wood Estate
Gunnels Wood Road
Stevenage
SG1 2BH
Phone:
E-Mail: info@Hertsdiamondproducts.com

VAT Registration Number: GB 563651727
Company Number: 02577036

Law

These terms of business will be governed by English law. Any disputes will be
dealt with by the English courts.

1. Prices
   Our prices may change and printed material such as catalogues or
   advertisements will always show our best prices at the time of printing. During
   the period the catalogue is valid, we may offer things at a lower price. This could
   be a special offer or just an everyday price cut. Our website will always the
   lowest price we have, unless specific terms have been agreed in writing for
   account customers. If you order from a catalogue which quotes a higher price,
   we will process your order at the lower price. We will always use the lowest price
   we are quoting at the time that your order is processed.
2. 1. Unless previously withdrawn this quotation is open for acceptance within one
      calendar month from the date hereof unless stated and without prejudice to
      Clause 1.2 hereof.
   2. Whilst the Company makes every effort to maintain prices in this quotation,
      price variations may be made should any change occur in existing rates, material
      prices etc.
   3. Prices quoted are ex-works Stevenage, and do not include any other duties
      or taxes. Our delivery cost is set out on our website and again are subject to
      change if the cost to us exceeds the quoted price due to weight or volume.
   4. Imported goods are subject at our option to amendment to give effect to any
      alteration in export or import charges affecting the same or to any change in the
      relevant exchange rates.
   5. Any special offers may be withdrawn at any time without prior notice
   6. Any agreed discount levels on items or item groups may be adjusted by the
      company at any time without prior notice. Where possible we will aim to give
      advanced notice of 1 calendar month.
   7. Furthermore where any agreed set prices or percentage discount is not used
      to purchase in a period of 3 months, we reserve the right to adjust or change
      these without prior notice.
3. VAT
   The prices we quote always include VAT at the relevant rate. Our VAT number is
   GB 563651727.
4. Payment
   We offer all our goods on a payment-with-order basis. This means you must pay
   us when you place the order. We can take payment by most credit cards and
   debit cards or arrange a pro forma for payment via bank transfer. Our Head
   office also accept cash. We will only accept your order if we receive the
   payment in full. We provide credit accounts to account customers, after
   obtaining references and established a working relationship under separate
   terms of business.
5. Settlement Terms for account customers
   1. Unless otherwise agreed payment in full shall be due for the goods on 30
      days after delivery
   2. The company reserves the right to add interest and late compensation
      charges to any invoice which has passed the agreed date of payment.
6. Risk and Title to Goods
   1. The risk in all goods passes to the Buyer upon delivery (as hereinafter
      defined) but title in the goods remains vested in the Company and shall only
      pass from the Company to the Buyer upon full payment being made by the
      Buyer of all sums due (on whatever account or grounds) to the Company by the
      Buyer.
   2. The Buyer agrees that prior to payment of the whole price of the goods and
      of all sums due as aforesaid the Company may at any time enter upon the
      Buyers premises and remove the goods therefrom and that prior to such
      payment the Buyer shall keep such goods separate and identifiable for this
      purpose.
   3. In the event of the goods becoming constituents of or being converted into
      other products while such sums are due as aforesaid the Company shall have the
      ownership of the goods and a lien in such other products.
7. Delivery
   We aim to send out any stock item ordered before 3pm the next day,
   additionally, we also provide next day delivery for any bespoke Diamond drilling
   products and orders for five drills or less, so long as these get placed before
   2pm. On occasions where we are unable to meet these timescales, we will
   inform you.
   1. Whilst the Company will endeavour to deliver at the stated time, delivery
      dates shall be regarded as estimates only. The Company shall not be liable for
      any claims arising from delay in delivery from whatever cause.
   2. Where goods are being delivered by a 3rd party courier arrange by either
      party, the goods shall be deemed to be delivered when handed over to the
      carrier.
   3. If import restrictions render supply impossible, the Buyer shall not be entitled
      to any claim against the Company whatsoever in respect of such non-delivery
   4. If goods in any contract have to be delivered in instalments, faulty goods in
      any one instalment, or the delayed delivery of any one instalment, shall not
      entitle the Buyer to repudiate the whole contract.
   5. Where the Buyer chooses to use an enhanced service such as pre-10.30, pre
      12.00 or Saturday delivery, The company is not liable for any costs due to the
      failure of these times not being met.
8. Receiving of orders
   Unless we have your written authorisation, we will always need an authorised
   signature when delivering goods to you or when collecting from Head Office.
9. Carriage Charges
   1. In the event of the Company agreeing to arrange transport of the goods to
      the customer, the set price list as listed on our website will be used. All
      additional charges incurred that go over this amount may be passed on to the
      customer at cost unless otherwise stated hereon, or agreed in writing by a,
      partner of the Company. The company reserves the right to charge for any
      abortive collections or deliveries.
   2. It is the Buyers responsibility for any insurance of the transit of the goods to
      the Buyer’s premises as the Buyer shall consider necessary
   3. In the event of a 3rd party being unable to deliver, it is the buyer’s
      responsibility to rearrange the delivery and is liable for any additional charges
      incurred.
   4. Where offers on delivery charges are advertised, The Company reserves the
      right to temporally withdraw this without notice as external circumstances or
      unperceived costs are encountered.
10. Cancelation of orders
    In event of cancellation of an order by the Buyer, for any reason whatsoever, the
    Company shall be entitled, at Managements desecration, to make a cancellation
    charge which shall be paid by the Buyer within 28 days of notification of the
    charge by the Company to the Buyer and the charge shall comprise:
    1. a total of all transport costs, storage charges and other expenses incurred by
       the Company as a result of the cancellation of the order by the Buyer and
    2. a sum calculated on the difference between the selling price and the cost of
       the goods to the Company.
    3. goods that are specifically ordered in or Bespoke are unbaled to be cancelled
       and the buyer will be liable for the total price.
11. Returns
    We hope that you never need to return anything to us, however should you need
    to, we aim to make it as simple as possible for you to exchange or refund your
    purchase as long as it is returned in an as sold condition. All you need to do is:
    Return the item to our Head Office in Stevenage in person or by courier.
    If your item is unwanted and not faulty, please make sure that it is unused and in
    a sealable condition complete with its original packaging.
    If the item or its packaging, we reserve the right to charge a restocking fee as
    the discretion of the Management.
12. Damage in Transit
    1. It is a condition that unless otherwise stated in this quotation the Company
       is not liable for any damage or loss prior to installation be it consequential or
       otherwise, that may occur after the goods have left the Company’s premises.
    2. If good arrive in a damaged condition, it is the buyer’s responsibility to
       inform the Company within 48 hours, after which the Company will have no
       liability for the condition of the good.
    3. Where there is damage, we will request photographic evidence so this can
       be assessed
    4. We shall aim to get a replacement to you in a reasonable period of time,
       however if upon conclusion of investigations it is deemed the buyer is at fault for
       the damage or the damaged product is not return, this replacement could be
       chargeable at the discretion of Management.
13. Force Majeure
    1. Under these Terms & Conditions Force Majeure is defined as any cause
       beyond our control including, but not limited to, War, Act of God, Act of
       Terrorism, Fire, Flood, Explosion, Natural Catastrophes, Civil/Military
       Disturbances, Strikes, Theft or Weather.
    2. We will not be held liable or responsible for any failure or delay in our
       obligations under these Terms and Conditions if the failure or delay is caused by
       Force Majeure.
14. Description and Design
    1. The description given to the goods in any quotation of contract is given by
       way of identification only and the use of such description shall not constitute the
       contract as a sale by description and the Company reserves the right to alter the
       design or the materials used in the goods at any time without notice.
    2. All specifications drawings and particulars submitted are approximate only
       and descriptions, illustrations, price lists and other advertisement matter are
       intended merely to present a general idea of the goods described therein and
       none of these shall form part of the contract
    3. The company accepts no liability for failure to attain any performance figure
       quoted unless specifically guaranteed in writing within a specified margin of
       tolerance
    4. The Customer assumes responsibility that goods stipulated by the customer
       are sufficient and suitable for the purpose concerned save in so far as the
       stipulations are in accordance with the Company’s advice
15. Quality Assurance
    If any of the goods we supply fail to perform satisfactorily due to faulty materials
    or workmanship, contact us at any time and we will work with you to deal with
    the problem. This may involve a repair, providing a replacement product or
    giving you a full or partial refund. Your rights, defined in the Consumer Rights
    Act 2015, are not affected by these terms.
16. Our Mistakes
    We are constantly updating our products, prices and offers. We are confident of
    our technology and staff but we realise that we sometimes may make mistakes.
    If we offer goods for sale incorrectly, we will always try to honour our offer. There
    may be rare circumstances where it is not possible for us to do this. In these
    cases, we will contact you and explain the situation. If we cannot sort out the
    matter fairly with you, we can refuse your order and refund any payment you
    may have made.
17. Consignment Stock
    1. Where the Company provides a Consignment Stock, we reserved the right
       to inspect the stock at any time and if deemed necessary recover this stock and
       remove it without prior notice. In the event of this, any items missing will be
       charged for and additionally any items damaged also charged for.
    2. It is the Buyers responsibility to both keep stock in good condition and also
       provide The Company a month stock take of all items or at the request of the
       company.
18. Statutory Obligations
    1. The Buyer shall be responsible for complying with any statutory obligations
       normally imposed on a supplier of goods of this nature by the county in which
       the Buyer is situated and shall indemnify the Company against all costs and
       claims in respect thereof
    2. The Buyer shall also be responsible that anyone using equipment sold by
       the Company is fully trained to do so and all Health and Safety, Safe Practice and
       equipment checks are carried out and kept to.
19. Liability
    Whilst every assistance is given to our customers to select the correct equipment
    for any given purpose, the Company’s guarantee only covers the performance of
    the equipment supplied when it is used under the conditions for which it is
    designed and the Company cannot be held responsible for the correct
    functioning of the plant or process on which the equipment is used.
    In any claim by the Buyer against the Company in respect of the goods for their
    performance the Company shall be only liable for replacement or repair of
    equipment of its own manufacture and shall not be liable in respect of the
    following matters:
    1.  for any defects caused by wilful damage, negligence, incorrect application,
       wear and tear.
    2. for damage sustained in transit.
    3. for loss or damage, injury or death howsoever caused to the Customer or
       any other person consequential upon defects in the goods of any description or
       from incorrect application of the equipment supplied. Claims under guarantee in
       respect of all equipment supplied by the Company will be examined provided the
       equipment is returned appropriately packed and carriage paid either to the
       Company.
20. Legal Responsibility
    Nothing in these terms of business should affect your legal rights or limit our
    legal responsibility for death, personal injury or fraudulent misrepresentation
    resulting from our negligence, or any other liability which we cannot limit or
    exclude by law. (This includes our legal responsibility under section 2(3) of the
    Consumer Protection Act 1987.) We will not compensate for delivery delays or
    failures that are outside our control unless you have asked us for a premium
    delivery option. In these circumstances, we will limit what we pay you to a refund
    of the delivery charges you have paid. We will not be legally responsible to you
    for any losses which both we and you could not expect at the time you bought
    the goods. If you are a trade customer, we will not be legally responsible to you
    for any business losses.

Law
These terms of business will be governed by English law. Any disputes will be
dealt with by the English courts.

Law

These terms of business will be governed by English law. Any disputes will be
dealt with by the English courts.